Business Operations

Business Operations — Full Job Description
FUSHCO, LLC | Tomah, Wisconsin

 Supporting Brick Sip Haus, Brick & Bean Coffee, and Brick Productions

Reports to: Chief Operating Officer 

Position Summary

The Business Operations team member supports the daily administrative and operational needs of FUSHCO, LLC and its businesses. This role helps keep information accurate, supplies available, systems organized, and departments working together effectively.

Working closely with ownership and department managers, this individual coordinates administrative tasks, maintains records, supports purchasing and financial processes, and follows through on operational priorities. The ideal candidate is organized, dependable, resourceful, and comfortable balancing multiple responsibilities in a hospitality and entertainment environment.

Essential Duties and Responsibilities

Daily Operations and Coordination

• Support daily operations across Brick Sip Haus, Brick & Bean Coffee, and Brick Productions.
• Coordinate with department managers to identify operational needs and follow up on outstanding tasks.
• Maintain shared calendars, task lists, deadlines, and operational checklists.
• Help prepare departments for events, seasonal changes, new services, and special projects.
• Identify recurring problems and recommend practical improvements to workflow, communication, and efficiency.
• Communicate issues affecting service, staffing, facilities, or business continuity to the appropriate manager.

Administrative Support and Recordkeeping

• Maintain organized digital and physical records, including invoices, receipts, agreements, vendor information, and operating procedures.
• Prepare correspondence, internal notices, reports, forms, and meeting materials.
• Track renewals and deadlines for licenses, permits, insurance, service agreements, and subscriptions.
• Assist with maintaining accurate business information in company systems.
• Handle confidential business, employee, and customer information with discretion.
• Document decisions and follow up on assigned action items.

Financial and Bookkeeping Support

• Collect, organize, and submit receipts, invoices, and supporting documentation for bookkeeping.
• Assist with reviewing sales reports, expense records, deposits, and payment documentation for completeness and accuracy.
• Flag missing records, billing discrepancies, or unusual transactions for management review.
• Track customer invoices, outstanding balances, and vendor payment deadlines as assigned.
• Support payroll preparation by reviewing time records and communicating discrepancies to managers.
• Assist with budget tracking and routine operational reporting.
• Follow established approval procedures for purchases, payments, refunds, and financial adjustments.

Purchasing, Inventory, and Vendor Coordination

• Coordinate approved purchases of supplies, equipment, and materials.
• Work with department managers to monitor inventory needs and prevent avoidable shortages.
• Compare vendor pricing, availability, delivery schedules, and service quality.
• Track orders and resolve missing, damaged, or incorrect deliveries.
• Maintain vendor contact information and purchasing records.
• Support inventory counts and investigate discrepancies with the responsible department.
• Recommend opportunities to reduce waste and improve purchasing efficiency.

Employee and Management Support

• Assist with onboarding paperwork, orientation scheduling, and access to approved business systems.
• Maintain employee records and training documentation as assigned.
• Help communicate policies, procedures, schedule updates, and operational announcements.
• Coordinate with managers on timekeeping questions and staffing information.
• Support consistent use of company procedures across departments.
• Refer employee concerns, performance matters, and sensitive personnel issues to the appropriate manager.

Systems and Process Improvement

• Support routine use of point-of-sale, inventory, scheduling, ticketing, accounting, and administrative systems.
• Assist staff with basic system questions and coordinate technical support when needed.
• Maintain written procedures and checklists for recurring tasks.
• Help implement approved software updates, workflow changes, and new tools.
• Identify duplicate work, missing information, or process gaps and recommend solutions.
• Follow company requirements for system access, password security, and data handling.

Facilities and Event Support

• Track maintenance needs and coordinate approved repairs or service appointments.
• Help monitor the condition and availability of shared equipment and supplies.
• Support event preparation through administrative coordination, purchasing, documentation, and communication.
• Work with event and department leaders to confirm operational needs and responsibilities.
• Assist with post-event recordkeeping, expense tracking, and follow-up.
• Report safety concerns, equipment problems, and facility issues promptly.

Customer Service and Professionalism

• Respond professionally to customer, vendor, and business inquiries.
• Direct questions and concerns to the appropriate department and help ensure timely follow-up.
• Represent FUSHCO and its businesses with courtesy, accountability, and attention to detail.
• Maintain productive working relationships with employees, customers, vendors, and community partners.

Qualifications

• Experience in business operations, office administration, hospitality management, bookkeeping support, or a related field preferred.
• Strong organizational skills and the ability to manage competing priorities.
• Clear written and verbal communication skills.
• Attention to detail when working with records, schedules, transactions, and reports.
• Comfortable using email, spreadsheets, shared calendars, and digital business systems.
• Ability to work independently, exercise sound judgment, and follow through on assignments.
• Professional discretion when handling confidential information.
• Willingness to learn new systems and adapt to changing business needs.

Preferred Experience

• Experience supporting a restaurant, coffee shop, bar, event venue, retail business, or multiple business locations.
• Familiarity with QuickBooks Online, Toast POS, payroll systems, inventory software, or ticketing platforms.
• Experience coordinating vendors, purchasing supplies, or maintaining inventory.
• Familiarity with basic financial reports, timekeeping processes, and administrative controls.
• Experience writing procedures or improving business workflows.

Work Environment and Schedule

This position combines administrative work with hands-on support in active hospitality and event spaces. Work may include time in offices, customer service areas, storage areas, and event spaces.

Scheduling is based on business needs and may include evenings, weekends, holidays, and special events. Dependable attendance, punctuality, and timely communication are essential.

Physical Requirements

• Ability to use computers and other office equipment for administrative tasks.
• Ability to move throughout the property to coordinate work and check operational needs.
• Ability to occasionally move supplies, records, or light equipment, using assistance when needed.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Performance Expectations

Success in this role includes:

• Accurate, organized, and timely records.
• Consistent follow-through on tasks and deadlines.
• Clear communication across departments.
• Timely identification and escalation of discrepancies or operational concerns.
• Responsible handling of confidential information and company resources.
• Practical improvements that help the businesses operate efficiently and deliver a positive guest experience.

Additional Information

This description outlines the primary responsibilities of the position. Duties may evolve as business needs change, and other related responsibilities may be assigned.

How to Apply

We are not currently hiring for our Business Operations Department, but if you'd like to submit an application for us to keep on file either send your resume/CV to info@bricksiphaus.com or click the button below. .