Event Staff

Event Staff

The Brick | Brick Productions | Tomah, Wisconsin

Reports to: Event Coordinator or designated event manager

Position Type: Part-time; event-based scheduling

Position Overview

Event Staff help create welcoming, organized, and memorable experiences at The Brick. This hands-on position supports concerts, comedy shows, theatrical productions, private rentals, community gatherings, and other special events. Responsibilities include event setup, guest check-in, ticket scanning, ushering, general event support, and cleanup.

The ideal team member is dependable, friendly, adaptable, and comfortable working in a busy environment. Event Staff represent The Brick through professional service, attention to detail, and a willingness to help wherever needed.

Key Responsibilities

Event Setup and Preparation

• Arrange tables, chairs, linens, signage, decorations, and other event materials according to the event plan.
• Prepare entrances, ticketing stations, seating areas, and guest spaces before doors open.
• Check that assigned areas are clean, organized, and ready for guests.
• Keep aisles, exits, and accessible routes clear.
• Attend event briefings and understand assigned duties, schedules, and emergency procedures.

Guest Service and Admission

• Welcome guests and provide clear, friendly directions.
• Scan tickets, verify reservations, manage guest lists, and distribute wristbands or other admission materials.
• Assist guests with seating, accessibility needs, and questions about the venue.
• Help manage entrance lines and guest movement throughout the event.
• Refer ticketing concerns, complaints, and special requests to the appropriate manager.

Event Support

• Work with the Event Coordinator, bartenders, performers, vendors, and production team to keep events running smoothly.
• Monitor assigned areas and respond promptly to guest needs.
• Assist with event activities, merchandise tables, coat check, or other stations as assigned.
• Process authorized ticket or merchandise transactions accurately when trained and assigned.
• Help maintain the event schedule by communicating issues and following direction.
• Support food and beverage service within assigned duties and training.

Cleanliness and Safety

• Clear cups, plates, trash, and other items from guest areas throughout the event.
• Monitor restrooms and common areas for cleanliness and supply needs.
• Report spills, damaged equipment, hazards, disruptive behavior, and medical concerns promptly.
• Follow venue procedures for emergencies and incident reporting.
• Request management or designated security assistance when a situation requires intervention.

Event Breakdown

• Remove decorations and signage and return supplies to designated storage areas.
• Break down and store tables, chairs, linens, and other equipment safely.
• Clean event spaces and prepare them for the next scheduled use.
• Turn in found property and report damaged or missing items.
• Complete assigned closing tasks before leaving.

Qualifications

• Strong customer service and communication skills.
• Reliable attendance, punctuality, and dependable transportation to scheduled shifts.
• Ability to follow instructions and work cooperatively with a team.
• Professional appearance and a respectful, welcoming attitude.
• Ability to remain calm and courteous during busy periods.
• Willingness to adapt when event needs or assignments change.
• Previous hospitality, customer service, theatre, or event experience is helpful but not required.
• Willingness to learn ticketing systems and basic point-of-sale functions.

Physical and Work Requirements

• Ability to perform event setup, guest service, and cleanup duties, with or without reasonable accommodation.
• Duties may involve extended periods of standing and walking, bending, reaching, and moving tables, chairs, and supplies.
• Use team assistance or appropriate equipment when moving heavy or bulky items.
• Comfort working around crowds, amplified sound, changing lighting, and frequent activity.
• Availability for evening, weekend, and occasional holiday events.

Scheduling

Hours vary based on the event calendar and business needs. Shifts may include preparation before an event and cleanup after guests leave. Employees are expected to arrive on time, ready to work, and remain through their assigned responsibilities.

What Success Looks Like

Successful Event Staff help guests feel welcome, keep event spaces orderly, communicate concerns early, and follow through on assigned tasks. They take initiative, support their teammates, and contribute to the elevated experience guests expect at The Brick.

How to Apply

We are not currently hiring Event Staff, but if you'd like to submit an application for us to keep on file either send your resume/CV to info@bricksiphaus.com or click the button below.